We have been assisting the emergency medical center “120” with tips, screening call center candidates etc.
Now Valerie (and also Sun) is on standby whenever foreigners call and the 120 people are “lost in translation”, during the two weeks of the Olympics.
Over the weekend we got the first calls… Always a challenge with the different “English” and some Spanish speakers (Valerie speaks Spanish too, as well as English, French and Chinese).
A couple of days ago I had to make a test call to 120 to play a sick foreigner. I found inspiration in Don Corleone, the mafia guy speaking with a deep voice. Well, I had COPD and an attack of asthma you see. They handled it quite well and we made some suggestions for improvement.
Hopefully none of you will have to call us!